What is a Waking Watch, and when is it needed?

A Waking Watch is a service where trained personnel patrol your building continuously to identify fire hazards and alert residents in case of danger. It is essential when passive fire safety measures, such as alarms or adequate cladding, are compromised or pending remediation.

Are your Waking Watch staff qualified and accredited?

Yes, all our personnel hold SIA licences and complete extensive training across multiple sector-specific courses, ensuring they can handle emergencies and guide safe evacuations.

How does your Waking Watch service work with Fire Rescue Services?

We establish direct communication with local Fire Rescue Services, share building information, and align our protocols with their guidance to ensure an efficient, coordinated response during emergencies.

Close-up of a hand holding a red fire extinguisher with a black nozzle and pressure gauge

Waking watch services with 17,260 man hours a month, based in Plymouth, serving across the UK

Our SIA licensed and sector-trained staff provide data-driven incident reporting and collaborate closely with Fire Rescue Services.

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The value we bring

Proven experience of years at large scale

Waking Watch operations for 37 NHS sites to deliver over 17,000 man-hours a month, handling thousands of incidents a year.

Comprehensive training for every scenario

Our team undergoes sector-specific courses and holds SIA licences, guaranteeing the skills needed for every building type and emergency.

Transparent and data-led security arrangements

We track incident rates and response times, providing you with clear reports and actionable insights for ongoing safety improvements.

24/7 waking watch fire safety protection

The importance of a Waking Watch across Sectors lies in its ability to provide an early warning system where passive fire safety measures may be compromised. It serves as an essential interim solution while permanent remediation work is planned or completed, and can be applied in sectors such as secure patient transfers where heightened vigilance is required. Our service is typically deployed in buildings with fire safety concerns, including issues related to cladding, ensuring continuous monitoring and rapid intervention when needed.

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Worker demonstrates the use of fire extinguishers

Photo of a fire extinguisher with a blank inspection tag

Continuous monitoring, early detection & emergency response

The Waking Watch service involves trained personnel conducting constant patrols to identify potential fire hazards before they escalate, raise immediate alerts to residents and emergency services, and support safe evacuation procedures. In the event of a suspected fire, staff follow clear emergency protocols to ensure rapid response, coordinated communication, and effective evacuation assistance to protect all occupants.

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Highly trained personnel & structured safety protocols

Our Waking Watch staff are SIA licensed and undergo comprehensive training in fire safety awareness, emergency procedures, communication protocols, and first aid. They are equipped to maintain continuous vigilance through 24/7 patrols, supported by granular reporting and data analysis to track performance indicators such as incident rates and response times, helping improve safety outcomes and operational effectiveness.

Collaborative fire safety & emergency coordination

Crown Security Solutions Limited works closely with local fire and rescue services to strengthen overall building safety. This includes maintaining clear communication channels, aligning operational protocols with fire service recommendations, and sharing relevant building and monitoring information. This collaborative approach ensures a coordinated, efficient response during emergencies and enhances the overall effectiveness of fire safety management for residents and property managers.