The difference we deliver
Sector-specific security training
Our personnel complete sector-specific courses designed for healthcare, so you benefit from informed, confident professionals on your site.
Granular reporting and performance analysis
We deliver clear reporting on incidents and performance, allowing you to see measurable results and make informed decisions for your NHS site.
Integrated technology for real-time protection
Our advanced CCTV and access control systems work together to provide seamless, round-the-clock protection without disrupting your daily operations.
Specialist NHS security solutions
At Crown Security Solutions Limited, we understand the vital importance of maintaining safety and security across NHS environments. We provide tailored security services designed to protect NHS staff, patients, visitors, and assets while supporting a safe and secure healthcare setting. Our integrated approach complements existing NHS security frameworks and addresses the unique operational challenges faced within healthcare facilities.
Strategic resource planning & operational efficiency
We optimise NHS security operations through risk consultancy, detailed risk assessments, targeted resource deployment, and data-driven staffing schedules that maximise coverage while reducing unnecessary costs and overtime. By carefully analysing operational requirements, including Waking Watch provisions where required, we ensure security resources are positioned effectively to deliver efficient and reliable protection across healthcare environments.
How Crown Security Solutions Ltd Aligns with NHS Values
At Crown Security Solutions Limited, our healthcare services are built around the core NHS values, ensuring security supports patient care, staff wellbeing, and operational excellence. We work as an extension of your clinical and operational teams, delivering safe, compassionate, and compliant security solutions across healthcare environments.
Working Together for Patients
• Clinical Team Integration: We work alongside healthcare professionals, aligning security operations with ward, department, and site-specific requirements.
• Collaborative Partnership: We support coordinated working with NHS teams, emergency services, and partner agencies to enhance patient and site safety.
Respect and Dignity
• Vulnerable Patient Support: Our teams are trained to work sensitively with patients experiencing dementia, mental health crises, cognitive impairment, or other vulnerabilities.
• Trauma-Informed Approach: We prioritise de-escalation, privacy, and dignity, ensuring interactions remain respectful and person-centred.
Commitment to Quality of Care
• Specialist Healthcare Training: Our personnel are SIA-licensed, enhanced DBS-checked, and trained in conflict management, safeguarding, and healthcare security practices.
• Governance & Compliance: We maintain robust reporting, safeguarding, and audit processes that support regulatory compliance and effective risk management.
Compassion
• Person-Centred Security: We recognise that challenging behaviour often stems from distress, anxiety, or illness, and respond with empathy and professionalism.
• Supporting Families & Visitors: Our approachable teams help create a calm environment for patients, relatives, and carers during difficult situations.
Improving Lives
• Protecting NHS Staff: We help reduce workplace violence, aggression, and disruption, allowing healthcare professionals to focus on delivering patient care.
• Creating Positive Social Value: We support local employment, community engagement, and sustainable practices in line with wider NHS objectives.
Everyone Counts
• Equality, Diversity & Inclusion: Our teams are trained to deliver fair, respectful, and inclusive security services that reflect the diverse communities we serve.
• Efficient Resource Management: Through data-led deployment and tailored solutions, we help maximise security effectiveness while delivering value for money.
Proactive protection through training & prevention
Our continued investment in staff training and professional development ensures security personnel are fully equipped to manage a wide range of situations effectively and professionally. Through proactive violence prevention and de-escalation strategies, we help reduce incidents such as assaults and property damage, contributing to improved staff morale, lower absenteeism, and a safer working environment for NHS teams and service users alike.
Technology-driven security & transparent value
We combine integrated technology with advanced CCTV monitoring and seamless access control systems to strengthen real-time security operations while reducing reliance on manual processes. Supported by granular reporting, data analysis, and measurable performance tracking, our services provide clear insights into incident rates and response times, helping identify areas for continuous improvement.
Alongside transparent and competitive pricing, our technology-driven solutions deliver long-term value, operational efficiency, and dependable security support for NHS trusts.
Frequently asked questions
A case study - NHS feedback
Head of Compliance – Watford General Hospital - West Hertfordshire Teaching Hospitals NHS Trust
Key Issues before appointing Crown Security Solutions
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Rising Violence and Aggression
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Rising Assaults on Staff
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Absconding Patients
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Poor Quality Data & Reporting
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Service Standards
"The key issues shown above, were just some of the problems we needed to resolve when we were searching for a new Security services provider in 2022/23. Within weeks of appointing Crown Security Solutions, I knew we had made the right decision.
Since their appointment, Crown Security Solutions have not only tackled our key issues, but they have exceeded our expectations, becoming an integral part of our operational services. They have done this by working alongside our clinical teams in providing consistently effective support in managing risks from aggressive patients and visitors, while safeguarding our staff. The introduction of the Enhanced Security Officers in patient care is a game changer, and the level of change accomplished has been transformational.
Their proactive approach - particularly around incident analysis and targeted resources deployment, have led to a highly measurable reduction in aggression-related incidents. An example of how this is evidenced is as follows.
A 50.98% reduction in Violence and Aggression in the A&E Dept compared to same period in 2024 * An overall reduction of 39.70% of ALL incidents in the A&E Dept compared to the same period in 2024
Their professionalism and responsiveness make them a valued partner in our commitment to staff safety, and patient care. As a multi-site Acute NHS Trust, we can be quite demanding, but Crown take it in their stride. The relationship we have across all their departments continues to grow, and I have absolutely no hesitation in recommending them."
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Unit B, Phoenix Mill Business Park,
Plymouth, PL6 7PY
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